Effective Communication and Leadership †MyAssignmenthelp.com

Question: Discuss about theEffective Communication Leadership. Answer: This report reflects the key understanding on the internal and external factors which a medium sized company Sigma is facing from its business functioning. In this memo, it has been reflected that global services agents who are working with the company has failed to deliver proper level of information to organizations. In this report, study has been prepared to articulate problems, discussion points of the business functioning of Sigma Company to share the same with Mrs. Rania Singh customer service agent (Bryman Bell, 2015). Mrs. Rania Singh customer service agent is also required to understand that if she and other agents fails to comply with the policies and business regulations of Sigma Company then it will surely reduce the overall credibility of company in clients mind Details view points It is considered that medium sized company Sigma is running global business of providing management services to students who want to study abroad. It is evaluated that company has been facing various issues while formulating business strategies such as lack of management, non-availability of information and less efficient communication with its agents in other countries. It is evaluated that if Sigma wants to grow on further level then it has to make changes in its existing value chain activities (Crane Matten, 2016). Mrs. Rania Singh customer service agent has to understand that proper communication of relevant information is the key to the success of organization. However, the main effective plan for the company is to adopt effective enterprises resources planning method. This method helps company to establish proper level of communication plan which could be used by company to communicate with other agents in several countries through data base cyber mechanism. In addition to thi s, medium sized company Sigma is also facing problem to deliver its customized services to its clients as per their demands and need. Mrs. Rania Singh customer service agent should understand her integrate duty towards completion of set assigned tasks and works for the betterment of students and organizations growth as well. She should go through all the terms and conditions of offered packages which she will offer to students. This will not only increase the effectiveness of her communication skills with students but also provide the grievance resolutions method in determined approach (Beauchamp, Bowie Arnold, 2014). Considerable points by Mrs. Rania Singh customer service agent After considering all the policies, rules and regulation of company, it is evaluated that Mrs. Rania Singh customer service agent has to consider several points. She needs to get approval from the company if she wants use collected information for marketing and other activities. All the acts done by her should be ethical and legal. All the promises done by agent on the behalf of company to their clients should meet expectation (Tarhini, Ammar Tarhini, 2015). Mrs. Rania Singh customer service agent needs to understand all the key terms about the institutions and university in which student is going to complete his course. It is given that fair and ethical business practice should be followed by agents if they wants to take the business of organization to big level. In addition to this, the main impact of non-efficient business functioning could be found by evaluating the decreasing turnover of company. However, students go to abroad to make their career. Therefore, each and every agents should be integrated towards providing best possible services to students around the globe (Ross, 2015). She also have to evaluate if she and other service agent will deliver all the required details to students then it will surely increase companys credibility with the offered products. Summary and discussion In this memo, it is directed to Mrs. Rania Singh customer service agent that she should be completely indulged in complying with all the set policies and frameworks while delivering their services to students around the globe. However, integration and excellent articulation of packages offered by company should be ethical and in proper manner. Agents should not only establish one way communication between organizations to them but they should also gather compete level of relevant information for the organizations so that in future Sigma could develop customized services at large (Trevino Nelson, 2016). It is further observed that Mrs. Rania Singh customer service agent needs to evaluate all the terms and conditions of Sigma business before offering any international education packages to students. She should understand that effective communication and systematic working process of organizations are the key pillar of success for Sigma Company. Now in the end, it could be inferred tha t if Mrs. Rania Singh customer service agent wants to perform her job in effective manner then she should understand that complying with the rules and regulations of company as important as discharging her job activities. However, in case if she faces any issues throughout her job then she could directly communicate with the head department of organization. The main purpose of company is to build effective communication channel. If Mrs. Rania Singh customer service agent and other agent like her would perform their tasks in effective and determined approach then it will surely increate the overall turnover and students satisfaction with the offered education packages by Sigma Company. References Beauchamp, T. L., Bowie, N. E., Arnold, D. G. (Eds.). (2014). Ethical theory and business. Bryman, A., Bell, E. (2015).Business research methods. Oxford University Press, USA. Crane, A., Matten, D. (2016).Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press. Ross, D. F. (2015).Distribution Planning and control: managing in the era of supply chain management. Springer. Tarhini, A., Ammar, H., Tarhini, T. (2015). Analysis of the critical success factors for enterprise resource planning implementation from stakeholders perspective: A systematic review.International Business Research,8(4), 25. Trevino, L. K., Nelson, K. A. (2016).Managing business ethics: Straight talk about how to do it right. John Wiley Sons.